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Well-known East-Midlands building contractors Baggaley and Jenkins Limited celebrate their 30th anniversary this year and are looking back on a remarkable pattern of sustained growth which has seen the business buck the trend by transforming itself from a two-man band to a multi-million turnover concern and substantial local employer.
Based in North Nottinghamshire, Baggaley and Jenkins Ltd began life in 1976 when Les Jenkins and Ken Baggaley – ably assisted by £120 worth of second hand van – began a damp proofing and timber remedial works business.
Progress in grant work and small extensions quickly followed and in 1981 the business became a limited company. By the mid-90s, just twenty years of a humble beginning, Baggaley and Jenkins Limited had achieved a multi-million pound turnover and was a well-respected supplier to local authorities, housing associations and the commercial sector. Today the company’s turnover is measured in tens of millions, it employs over 170 tradesmen, professionals and administrative staff and its regular customers include most local authorities in the East Midlands area, a number of large scale social landlords, and such well-known commercial enterprises as Center Parcs.
“There
is no simple answer to achieving success
in such a competitive market and location
as ours,” said Managing Director Stuart Caddy, “and
we have seen many companies fall by the wayside.
However, it is clear that we could not have
developed the business so successfully and
rapidly unless we were placing a high quality
product at the top of our priorities. Beyond
that, I feel the company’s ability to nurture
close working relationships with project
partners – both customers and fellow suppliers – is
the real key to our success and has certainly
been responsible for the high degree of repeat
business we enjoy.
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“Another
major factor is being willing to move
with the times – our quality
management systems, certified to BS
EN ISO 9001 (2000), and our streamlined
management structure have allowed us
to work with major clients in the proactive
way they require, and we have taken
great trouble to treat our customers’ customers
(such as local authority or housing
association tenants) with the respect
and care they deserve.
“And
finally, though crucially, is the quality
of our people. We directly employ almost
all the people who work under the Baggaley
and Jenkins banner. This allows us
to offer firm guarantees about the
quality of work we carry out and the
high level of customer service we offer.
Over the last thirty years we have
steadily won an excellent reputation,
and the dedication and competence of
our people is right at the heart of
that achievement.” |
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